WMABA and WCRP Invite Bodybuilders to Take Online Surveys
Two regional auto body associations, the Washington Metropolitan Auto Body Association (WMABA) and the Wisconsin Collision Repair Professionals (WCRP) invite the industry to participate in their online surveys.
WMABA is launching a survey to anonymously assess the market behaviors of insurance companies in several categories. Although this is a local survey, aimed at collision repairers in Virginia, Maryland, West Virginia and Washington DC, the association also welcomes industry participation outside the region.
The Shops Rate Insurers Survey 2022 covers the following topics: store relations – claims management; customer experience, insurer knowledge base, overall fairness, insurer payment for proper procedures and open feedback.
In addition to allowing stores to rate insurers on their behavior in the market, the survey gives stores the opportunity to share specific comments about insurers.
“A lot has changed in the market since we last surveyed our regional stores for their views on insurance relationships. More since the start of the pandemic, than at any other time that I can remember in my more than 22 years in the industry,” said Jordan Hendler, Executive Director of WMABA.
“Our association is committed to providing ongoing resources not found elsewhere and, more importantly, helpful in showing off their own geographic region. This survey is useful to get a sense of current interactions and customer experiences of the repairer-insurer dynamic.
The survey is posted on the WMABA website and is also sent to all regional members, will be featured in Hammer & Dolly and made available on the website in a user-friendly format.
“While WMABA considers the customer to be the owner of the vehicle, we hope that the involvement of insurance companies in the process will continually improve. This survey will provide repairers, consumers, regulators or other interested parties a set of information to help them make forward-looking decisions. We hope this will reflect the handling of complaints across our membership region,” Hendler said.
WCRP has launched two anonymous surveys, one on labor rates and the other on rankings and insurance relationships.
The Labor Rate Survey asks stores to list calculated labor rates and market adjusted rates for body labor, paint labor, paint and materials per hour invoiced and mechanical work.
It also asks stores to list additional fees for indoor and outdoor storage, as well as photographic documentation and estimation. “It is not illegal to complete a labor rate survey. It IS illegal to agree on a labor rate and impose our collective effort to dictate it to the industry. An INQUIRY does not do that,” the organization said.
“WCRP will always encourage an individual store to set their individual prices based on their individual cost of doing business. This is evident by the many positions and labor rate calculators promoted by WCRP throughout the year,” he said.
Without market knowledge, “you’re at the mercy of following a price leader or having prices dictated to you by a third-party payer,” the WCRP said. “Knowing what your rates should be and posting them will allow you to better react to the market. »
The Labor Rate Survey is available at https://survey.zohopublic.com/zs/XeCaw5.
WCRP’s Insurance Rankings and Relationships Survey asks participants to rank 20 insurance companies, based on their overall claims-handling experience.
It also asks stores a number of other questions, including a section on DRP relationships and their effect, if any, on labor rates.
This survey is available at https://survey.zohopublic.com/zs/TZCaVH.
Featured image: photo aydinynr/iStock.