TTEC Launches Free Starter Calculator to Accelerate Customer Experience Transformations
ENGLEWOOD, Colo., December 6, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ:TTEC), one of the world’s leading innovators of customer experience (CX) technology and services for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences and optimized costs.
The Jump Start Calculator provides customers with a starting point to determine how to incorporate digital efforts into their customer journey model. The calculator combines digital tools that estimate savings and model improved customer experiences based on labor efficiency and digital intelligence. By creating a digital framework, customers can optimize and improve their overall digital experiences for customers, while managing and reducing costs.
The calculator deploys specialized digital “geniuses” to client associate computers to gather real-time insight into associate workflows, streamline process improvements, and analyze client interactions and intent. Jump Start Calculator results provide brands with a personalized digital report including estimated savings and technology suggestions, while allowing client associates to focus on delivering seamless customer experiences.
“Every time an organization interacts with customers, it has the opportunity to make the relationship better or worse,” said Paul Ignasinsky, senior vice president of TTEC Solutions & Value Engineering. “The best brands know that improving the customer experience is a top priority, and we’ve designed the Startup Calculator for businesses of all sizes and maturity levels. For example, we’re seeing hypergrowth organizations of the new economy use the calculator to rapidly design and iterate their target CX operating model(s) as they evolve, maintaining an agile “digital first” approach For larger, more mature enterprises, the calculator , in conjunction with TTEC’s library of industry-specific intents, offers a fast way to accelerate digital transformations that often get stuck. even: charting a path to increased revenue, customer satisfaction, and sales, as well as accelerating and solidifying the foundations of differentiated CX over time. seduce customers, and those who embrace digital will win.”
A large-scale digital CX transformation can take years. The Jump Start Calculator enables companies to immediately utilize the essential building blocks that will generate rapid short-term ROI, while balancing the longer-term transformational roadmap vision. According to data from TTEC, digital transformation, which can be accelerated by using the calculator as a starting point, has increased employee efficiency by 30-50%.
The Jumpstart Calculator is available at www.ttec.com/jumpstartnow, and please contact us for more information.
TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the world’s leading innovators of CX (customer experience) technology and services for end-to-end digital CX solutions. The company provides state-of-the-art CX technology and large-scale operational CX orchestration through its proprietary cloud-based CXaaS (customer experience as a service) platform. Serving iconic and disruptive brands, TTEC’s results-based solutions span the entire enterprise, touch every virtual interaction channel, and improve every step of the customer journey. Leveraging next-generation digital and cognitive technology, the company’s digital business designs, builds and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI/ML and RPA) and analysis solutions. The Company’s Engage business provides solutions for digital customer engagement, customer acquisition and growth, content moderation, fraud prevention and data annotation. Founded in 1982, the company’s singular obsession with CX excellence has earned it top NPS scores from customers around the world. The company’s approximately 58,500 employees operate on six continents and combine technology and humanity to deliver satisfied customers and differentiated business results. To learn more, visit us at https://www.ttec.com.
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SOURCE TTEC Holdings, Inc.